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Frequently Asked Questions

Thank you for choosing nailfilestore.com, where quality meets customer care. For your convenience, we have compiled a list of our most frequently asked questions. If you have a question that is not listed, please contact us.Nailfilestore

  1. Is there a minimum order?
    There is no minimum order required.

  2. How do I place an order?
    Place your order online at our website, www.nailfilestore.com, 24-hours a day.

  3. What is your shipping policy?
    No minimum order is required. Orders placed before 10:00AM Pacific Time Monday through Friday should ship the same business day. We are closed on most national holidays. Orders $50.00 and above will ship freight free in the continental US. All products shipped via FedEx ground service. FedEx will not deliver to P.O. boxes. We ship worldwide by FedEx or Priority Mail. We accept Visa, MasterCard and American Express. A nominal shipping and handling charge of $5.95 will apply to orders below $50.00. A valid contact phone number and email address are required for all shipments.

  4. Why is my credit card being declined?
    In the majority of cases credit cards are declined due to entering an incorrect billing address. The correct billing address is where the statement is mailed.

  5. What is your return policy?
    If you have an issue with all or part of your order please give us call at (805) 641-1592. Items can be returned within 30 days for an item exchange or refund. If the order is damaged or broken due to shipping please give us a call or email us (info@nailfilestore.com). Please to do not return the item until speaking with a customer service representative. If you need to cancel/change your order before it ships please notify us immediately at (805) 641-1592 or email us (info@nailfilestore.com).

  6. No catalog or samples are available.

    Nail File Grit Guide
  • Extra Coarse - 60-80 Grit
  • Very Coarse - 100 Grit
  • Coarse - 120 Grit
  • Medium Coarse - 180 Grit
  • Medium - 220 Grit
  • Medium Fine - 280 Grit
  • Fine - 400 Grit
  • Medium Smoothing - 600 Grit
  • Smoothing - 4,000 Grit
  • Shining - 12,000 Grit +
Nail File Sanitation
  • Wood Boards - not washable or sanitizable
  • Cushion Boards - washable but not sanitizable
  • Mylar Boards - washable and sanitizable
  • pro-sticks - stickers are washable and handles are sanitizable or sterilizable

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FREE Shipping

  • Free FedEx ground shipping in the continental US on all orders over $50
  • $5.95 flat rate FedEx ground shipping in the continental US on all orders below $50
  • Express shipping options available at check out
  • We strive for same-day shipping on orders placed before 10AM Pacific Time - except weekends and holidays
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